No one is on the same page . It's absolutely frustrating.
Wait times of 2 hours, no way to contact them via email. Very costly mistakes occur year after year because they don't process income verification on time.
THIS LOCATION GETS 4 STARS ONLY BECAUSE OF THE EXCELLENT STAFF...Big Parking Lot, With Hardly Any Spaces Available ...Cramped Lobby Filled With Upset & Confused People. Lots Of Communist Bumper Stickers.
Well, I wouldn't say it's the most fun thing to do... I despise the waiting when I FIRST call. And sometimes my representative is hard to understand, but nine out of ten times, my problems are taken care of, my questions are answered... I really am shocked to see such negative experiences when all I've been experiencing is a job well done. They get busy. High call rates... Would you rather just blame them and have no solution to your issue? I for one would not. Good just, MassHealth. Just hire more people so I don't have to wait so long.....
If was able to, I would rate 5 negative stars. When I was reading the previous reviews I thought that is not possible everybody has negative reviews and I went to this place to solve my problem in person. Regrettably everybody is right. This place sucks and the person who talked to me is a non-knowledgeable employee. I drove 60 miles for nothing. By phone is impossible to solve anything. Bad State Administration.
Masshealth Enrollment Center is a US Local Government Office based in Taunton, Massachusetts. Masshealth Enrollment Center is located at 21 Spring St #4, Taunton, MA 02780, USA.
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